Contact
Get support and connect with the LegionEdge team
We are here to help. Choose the support channel that best fits your needs.
Support Channels
Email Support
Send an email to support@legionedge.com for general inquiries, bug reports, and feature requests. Include the following information to help us resolve your issue faster:
- Your organization ID (e.g.,
org_abc123) - The request ID from any error responses (e.g.,
req_xyz789) - Steps to reproduce the issue
- SDK version (
npm list @legionedge/sdk)
Community Discord
Join the LegionEdge Discord to connect with other developers, ask questions, and share ideas. Community channels include:
- #platform-help -- Get help from the community and LegionEdge engineers.
- #feature-requests -- Suggest and vote on new features.
- #showcase -- Share what you are building with the platform.
- #announcements -- Stay up to date on releases and changes.
GitHub Issues
Report bugs and track feature requests on the LegionEdge SDK GitHub repository. When filing an issue, use the provided templates for bug reports and feature requests.
Service Level Agreements
Response times depend on your plan and issue severity:
| Severity | Free | Pro | Enterprise |
|---|---|---|---|
| Critical (service down) | Best effort | 4 hours | 1 hour |
| High (major feature broken) | Best effort | 8 hours | 4 hours |
| Medium (minor issue) | Best effort | 24 hours | 8 hours |
| Low (question/request) | Best effort | 48 hours | 24 hours |
Enterprise customers also have access to a dedicated support engineer and a private Slack channel.
Status Page
Check the real-time status of all LegionEdge services at:
Subscribe to status updates via email, Slack, or RSS to receive notifications about incidents and scheduled maintenance.
Programmatic Status Check
const health = await fetch("https://api.legionedge.com/v2/health");
const status = await health.json();
console.log(`API Status: ${status.status}`); // "operational"
console.log(`Latency: ${status.latency}ms`);
console.log(`Services:`);
for (const service of status.services) {
console.log(` ${service.name}: ${service.status}`);
}Community Resources
- Documentation: You are here. Browse the full platform documentation.
- Blog: Read engineering posts and product updates at legionedge.com/blog.
- Changelog: See what is new in each release at legionedge.com/changelog.
- API Reference: Explore the complete API at legionedge.com/docs/v2/api-reference.
Feedback
We value your feedback. Use the feedback widget in the bottom-right corner of any documentation page, or email feedback@legionedge.com with your thoughts.